CHAT MARKETING Get Started

Time and Money are two things we never seem to have enough of...

Chat Marketing is designed to ease that pain that most businesses are currently facing today.

I’m sure we can all relate to some or all of these:

  • Loss of business due to missed calls

  • Spending more time on admin than running the business

  • Missed appointments / double bookings

  • Wasted time on enquiries due to no pre-qualifying questions

  • Dealing with enquiries out of hours in personal time

  • Unable to afford to hire an assistant or need to reduce overheads

  • Emails that are sent that don’t get opened

We all have busy lives. We all want things instantly! Think about it, most things are done via a smartphone these days. We have an infinite access to unlimited options in the palm of our hands.

So why are people going to wait?

Answer is they aren’t! If they click your website and it’s too confusing or they can’t find what they are looking for easily, what do they do? They look for a phone number or they exit your site completely and find one of your competitors.

Same goes when they phone you. We’ve all been there when you phone a company and get no answer, user busy tone or an automated answerphone. Yes, they can leave a message but if it’s muffled or they forget to leave a contact number, it’s your business that suffers! Firstly, you lose the work and secondly, they are left with a bad impression of your company because you never got back to them, even though it’s not your fault! Remember, the Customer is ALWAYS right!

Worst still – someone answers, it’s out of hours and they start with a grunted “Hello” and then sound all flustered when you have to check you’ve dialled the right number. Not very professional but it happens ALL the time! Ask yourself what impression does that set to a new potential customer?

thomas-with-bottom

What do you do in these situations?

You get a Chatbot!

They save time and reduce admin by automating customer support. Meaning the customer is taken to the right department, can get the answers they require and take any necessary action, and it’s all done via messaging!

Chatbots can also harvest information from the user that can help you build a better understanding of your customers and their needs, whilst at the same time helping to build your customer database.

Drive traffic to the bots and watch them convert like a great sales person!

chat marketing chatbot with phone

Still not sure how one could assist you? Check out these stats:

Stats time...

Gartner forecasts that by 2020, over
%
of customer interactions will be handled without a human
Million
businesses use Facebook Messenger
There are currently over
Chatbots currently operating on Facebook
There are currently
Billion
messages sent per month between businesses and customers via Messenger
By 2020 researchers predict chatbots will save businesses over
$ Billion
globally
2023 Juniper Research suggests that
Billion
hours will be saved by business and consumers thanks to bots

There is no wonder that size of the chatbot market is growing exponentially!

How do they work?

chatbot-icon

Our chatbots are built using Facebook Messenger, but they can be connected to any social medial platform and website.

This is a game changer! Now, no matter how people come across you, you can direct ALL the enquiries to be contained within one Bot!

The Bot can handle multiple enquiries at the same time, they work 24 / 7 for 365 days a year and never has a day off sick! It’s quick and easy for the customer and a real time saver for you!

Chat Marketing Chatbot Packages

We have various packages available from a simple one-off chatbot builds, to monthly chat marketing strategy consultations and maintenance plans. Please book a call to discuss what you need.

Book a free marketing strategy call
We are a ManyChat Agency Partner

People we've helped...

I have been a painter and decorator in the Plymouth area for 12 years and have always relied on word of mouth. Recently I had been struggling to generate new clients and whilst I had previously set up a website and Facebook for advertising nothing had been done with them since 2017 as I was not sure how or even why to use it.

In March 2019 I turned to SO INSPIRED BY for help. Emma and Sadie talked through with me what it was I was looking for and how they could help me. They wanted to understand me and my business which put me at ease with trusting them to deliver for my business.

Within a week of putting my trust in them they had increased the traffic to my page by 300% and I had 200% increase on leads.

Lucy Winter

Miss Winter's Painting & Decorating

After a comprehensive review of web designers and SEO consultants I came across Sadie Oliver of SO Inspired and was immediately impressed, not only with the professional web design but also the degree of specialisation in SEO. She has been professional, knowledgeable and knows her industry inside out. I would have no hesitation in recommending her services.

TIM MALONE

DIRECTOR, INTEC

If you need a new website designed and delivered from start to finish in time and within budget, or just want to re-vamp your old one. If you want to incorporate first class SEO within it to appear high up the search engine lists. If you just need some graphical design work or new brochures. If you require any of the above then you should be talking to Sadie of SO Inspired. She is very professional, has a great attention to detail, thinks out of the box and is fun to work with. I would recommend her to any future clients.

PETER THOMAS

MANAGING DIRECTOR, ADVANCEFIRST

Marketing Moves has been delighted with the services that we have received from SO Inspired. Sadie has demonstrated that she is able to take a brief and develop creative and innovative digital solutions which engage and motivate our target customer groups to interact with us in a more positive way. Her recent work on our web refresh helped us to update our imagery and content in a professional, yet personal way and we would highly recommend SO Inspired if you are considering creating or updating your digital presence.

SANDRA MALONE

MARKETING MOVES

Developing a website with Sadie Oliver is a pleasure. The essentials of the brief are quickly captured and the creative result extra ordinary. Never missing a deadline or call, she is quick to adapt to the evolving needs of the client with grace and good humour while never losing sight of the objective.

JAMES SHEPHERD-BARRON

ABSOLUTE DISASTERS

We are a small charity with a limited budget for things like our web site. We found Sadie from SO Inspired to be extremely efficient and friendly. She immediately understood what we were looking for and came up with an excellent design to suit our needs. She was able to help us with all aspects of our online presence, including email address problems we were having. She also provided good, clear training so we could update and maintain our site with minimal fuss. We would recommend SO Inspired without hesitation!

PADDY HILL

CHILDREN'S WORLD CHARITY
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